We are dedicated to Building Dependable Partnerships with YOU!
Whether you're interested in becoming a dealer or curious about a product - we're ready to help! Various resources and contact information can be found below. We look forward to hearing from you!
New to RMI
If you are interested in setting up a customer account with Robert Madden Industries, please download and complete either a Credit Application or a Cash Application. Completed applications can be emailed to credit@rmadden.com or dropped off at your local branch.
If you are interested in becoming a registered dealer of Carrier, Bryant, Payne, or Day & Night equipment, please download and complete our Dealer Interest Form. Completed forms can be emailed to salesmanagers@rmadden.com.
Website Support
To learn more about our website, see our website demo video. To schedule 1:1 website training, email websitesupport@rmadden.com.
Order Support
Recent orders, order status, invoices, serial numbers, and more can be found on the Account Dashboard. If you have specific ordering requests or needs, please call/text your local branch - contact information can be found below.
Warranty Resources
Access to ServiceBench, FAS Extended Warranties, Claim Forms, and more can be found on the Warranties page. If you have specific warranty requests, please email warranty@rmadden.com.
Product Support and Technical Services Group
Have a technical product question? Reach out to the product experts in our Technical Services Group at (512) 339-5444 or ttd@rmadden.com.
Credit and Accounts Support
Our credit department can be reached at credit@rmadden.com. They can help answer questions about billing, payments, and invoices as well as update your account information for any address or contact changes.
Contact Us
For all other inquiries, please find the branch and department you wish to contact, then fill out the form with your comments or questions.
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